Jiwaji Club of Gwalior was fined Rs 20,000 by the consumer forum for allegedly delivering non-veg food to a consumer who had ordered veg food.
Advocate Siddharth Srivastava, who is also a permanent member of the Jiwaji Club, claimed that despite being a member, no cognizance was taken by the club’s officials, so he filed a complaint with the consumer forum.
An official of the forum said, “There is a lack of service. The club must also pay the cost of the case fought by the complainant in the forum along with the fine amount.”
Can you tell me more about the situation?
On June 26, advocate Siddharth Srivastava, a permanent member of the Jiwaji Club, ordered Matar Paneer via an online food delivery service.
Instead, Chicken Curry was delivered by the delivery app. The issue was raised by Siddharth in the Club but was not addressed.
Eventually, he filed a complaint with the consumer forum, and after hearing the matter, the forum imposed a fine of Rs 20,000 on the club for its negligence.